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Replacement Filter and Lamp Questions for Abatement Technologies® CAP® Whole-House Air Purification Systems
Replacement filters and UV lamps are sold to homeowners only through authorized independent HVAC dealers. Abatement Technologies does not sell to homeowners directly.
For Approved Dealers:
While ordering, you might find it convenient to order annual PAK replacement filter and lamp kits for your customers. For more information about these prepackaged kits speak with your customer service representative.
Replacement filters, germicidal UV lamps and PAK kits may be ordered in one of three ways:
- Phone: 800-634-9091 (U.S.), 800-827-6443 (Canada) or 678-889-4200 (international)
- E-mail: email@example.com
- Fax: 800-358-2394 (U.S), 905-871-8201 (Canada) or 678-889-4201 (international)
All orders received by 2 PM are shipped the same day.
Download the CAP PAK kit, filter and lamp chart to view replacement part numbers for all CAP models. (link to CAPfilterchart.pdf).
For Contractors Interested in Becoming CAP Dealers:
Please complete the become a CAP dealer form to begin the process of becoming an approved dealer for Abatement Technologies CAP central air purification systems and replacement components.
Download the CAP PAK kit, filter and lamp chart to view replacement part numbers for all CAP models.
Click to download the CAP600 Series filter and lamp replacement instructions.
Click to download the CAP1200 Series filter and lamp replacement instructions.
No. We sell only to authorized independent HVAC and indoor air quality (IAQ) dealers. We are happy to speak with homeowners about choices, and refer them to dealers we work with in their local area for replacement parts and service.
Repair Parts/Technical Questions
Consult the user manual for product information. Technical advice and troubleshooting assistance is also available by contacting Abatement Technologies' Customer Service Department by phone at 800-634-9091 (U.S.) or 905-871-4720 (Canada) or by email firstname.lastname@example.org.
Yes. For repair parts please contact Abatement Technologies' Customer Service Department at 800-634-9091 (U.S.), 905-871-4720 (Canada) or 678-889-4200 (international) by email email@example.com.
CAP600/CAP1200 Series have a built-in amber 'change filter' lamp that illuminates when the first and second stage pre-filters are loaded with dirt and need replacement.
The high-output hard quartz lamps are rated for 9,000 hours (one year) of continuous operation when installed and used in accordance with the operating manual.
The "P" designation in the model name indicates that the CAP unit includes a powerful dual-frequency UV "Plus" lamp that provides germicidal UV disinfection and neutralizes odors using photolysis oxidation to produce ozone within the HVAC ductwork.
The CAP unit should be run continuously to provide 24/7 air treatment and optimum lamp performance. Cycling the lamp on and off can reduce in-use lamp life.
The CAP unit and the furnace blower should be run continuously to provide 24/7 air treatment and optimum lamp performance.
Gather the model number and serial number information on the issue you are having. Other information can be helpful such as install date, replacement dates and other pertinent details. Then contact Abatement Technologies' Customer Service Department at 800-634-9091 (U.S. customers), 800-827-6443 (Canadian customers) or by email firstname.lastname@example.org.
Abatement Technologies, Inc. warrants that goods sold to the original user (homeowner) shall be free from defects in material and workmanship. Please refer to the instruction manual of each unit for detailed limited warranty information. This limited warranty does not include useful filter or UV lamp life.
Contractor Pricing/Shipping Questions
Suggested retail prices are on the contractor price list.
CAP units are shipped by ground shipping, unless arranged otherwise, through FedEx and UPS using the shipping company schedule to your area. Some shipments may require a signature at time of receipt.
IAQ Solutions/Comparing CAP Units
We would be happy to speak with you on your questions about issues homeowners have and results we have seen. Please go to the become a CAP dealer page and contact us.
Yes, we would be happy to share successful ideas on approaching potential customers, and providing them with possible solutions for better Indoor Air Quality, comfort and health. Please go to the become a CAP dealer page and contact us.